Well the nature is stunning. Surroundings are very nice. The cabin we had rented was good enough. But cleaning is a bit problematic.The towels were not well cleaned, one cover and one pillow cover was too much dirty. When we called them, they immediatly sent new ones. But when we were leaving, I saw this on the photos. Either they could wash them with vanish or throw them away.

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Unfortunately, our stay was severely affected by a defective wood stove. The chimney flue did not work properly, causing smoke to enter the accommodation and leaving our clothes with a strong smoke odor. Due to the massive smoke development – caused after the stove was loaded by the employee – the accommodation was at times completely unusable, while outside the weather was cold, rainy, and windy. Despite several requests, we neither received timely assistance nor a clear update, apart from being told not to use the stove. Given these significant inconveniences, we believe compensation is justified. The thermostat also reset itself during the night, which made it cold at night. Due to the malfunctioning fireplace and the thermostat resetting itself, it was very cold in the accommodation during the night and in the early morning hours.

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We recently stayed for four nights at Resort De Parel in Zeewolde, in one of their brand-new “wikkelhuisjes.” At first, we were really enthusiastic: the cabin was cleverly laid out, the atmosphere across the park felt calm and we appreciated that dogs are welcome. According to the receptionist, our house had just been opened for guests, and that showed in some minor issues: water leaking from the shower and a dishwasher that hadn’t been properly connected, causing the kitchen to flood. Fortunately, this was resolved quickly, and we were happy to move on. However, on our last night, things took a turn. Around midnight, the loud smoke alarm inside our cabin suddenly went off for no apparent reason. We immediately called the park’s central number, which should have forwarded us to an emergency contact. No response. We tried again, but still no answer. We walked to the reception building, but it was completely unmanned, with no instructions available. After more than ten phone calls and about half an hour of growing frustration, we finally reached someone. Their advice: "twist off the smoke detector to silence it" Although that technically stopped the alarm, it left us feeling very unsafe. Was it a false alarm, or was something actually wrong? We hardly slept. And it was a very expensive night to spend wide awake, feeling unsafe and unsupported. The next morning at checkout, we reported the incident and were met with a rather generic “that must’ve been annoying” and a vague acknowledgment that the phone should have been answered more quickly. When we asked if anything could be done to compensate for the disrupted night and the earlier technical issues, the answer was an immediate no. Not even a small gesture was offered. I usually write positive reviews to support local businesses and always try to resolve any issues directly and constructively. But in this case, there was absolutely no room for dialogue or even the slightest form of goodwill. What worries me most is the question: what if something had actually been wrong? A real fire? A medical emergency? It makes you think twice before coming here with children, especially when emergency protocols and response times are clearly not up to standard. It is a shame, because the resort could truly be a wonderful place. But the lack of safety responsiveness and customer care has left us disappointed, and unfortunately, we will likely not be returning.

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